9.5. Activation Group Verification

Processing takes a moment, but when complete, the Activate Audience modal displays one of the following:

• Successful Activation: a green boxed message verifies full successful activation of the audience for all selected platforms
• Error During Activation: a red boxed message communicates an error during activation of all platforms

9.5.1. Successful Activation

After successful audience activation, a green boxed message verifies successful audience activation and notes that the just-activated audience will appear in the Active tab and not the Catalog tab. Cortex Catalog will refresh the delivery status as soon as it is available.

Cortex Catalog - Active Audience modal view to Confirm Activation

Several seconds after displaying the green boxed verification message, Catalog closes the Activate Audience modal view and returns you to the previous Cortex Catalog tab.

9.5.2. Error During Activation

If an audience activation fails a channel, a red boxed message communicates the specific failure(s) that occurred during audience activation and lists the failed audiences/channels.

• If activation was unsuccessful, Cortex Catalog continues to display the failed audience in the Catalog tab instead of displaying it in the Active tab.
• If activation was successful, the successfully activated audience(s) will appear in the Active tab and not the Catalog tab.

Cortex Catalog - Active Audience modal view for failure during group activation

Select Previous to return to an earlier step in the activation modal view or select anywhere outside the Activate Audience modal view to return to the previous Cortex Catalog tab. To resolve this red-boxed error message and activate this audience, contact an ADARA Customer Success Representative directly or email support@adara.com.